Months into pandemic, concern persists for homeless people

The COVID-19 pandemic, for many shelters and residents, has proven to be a distinct challenge compared to other disasters, such as fires or floods. Part of the difficulty comes from a tangled web of bureaucratic procedures and relief funds at the federal, state and local levels. But nearly five months into the crisis, some providers also describe feeling forgotten or misunderstood by policy makers, to the detriment of the populations they serve.